Do you say please to your AI devices? At this rate, the things we ask of Artificial Intelligence are so comparable to that which we could get from a human, it feels weird not to use some manners. The prevalence of AI is undeniable. In multifamily property management, it’s no different. Integrating AI into your … Read more
Your properties’ online reputation can make or break your leasing efforts. That’s because potential residents depend heavily on reviews to gauge the quality of a property before signing a lease. Sometimes all it takes is a single bad review to turn prospects against your property and away from resident-status. But there is good news: actively … Read more
What is the ORA™ Score? Your ORA™ score (Online Reputation Assessment) is a numerical value between 0 and 100 that measures the strength of your property’s online reputation. It’s calculated by averaging the positive weight of all your reviews across various platforms. The higher your score, the stronger your reputation, with 100 being the highest … Read more
As the weather dips into cooler temperatures and the leaves start falling, are your residents haunted by their new lease agreement? Do you know? Summer is a prime time for move-ins. Make the Fall prime time for resident satisfaction! Get to the nitty gritty of why your residents love their home, and help them stay … Read more
In today’s highly competitive market, understanding your customers’ needs and experiences is crucial. Surveys have long been a staple for gathering this essential feedback. Yet, despite best intentions, many businesses find that their surveys just aren’t delivering the insights they need. The reality is, traditional surveys often fail to engage customers or provide actionable data. … Read more
In Dyverse’s latest article, The Impact of Google Business Profile Ratings on Community Website Traffic, they dive into how online reviews and ratings play a pivotal role in driving traffic to community websites. The article highlights the direct connection between higher ratings and increased visibility, emphasizing the importance of managing your online reputation. Opiniion is … Read more
In today’s digital age, the satisfaction of residents in multifamily housing, property management, and senior living communities is more accessible and crucial than ever before. With the proliferation of social media, review sites, and online forums, maintaining a positive resident experience has become essential for property managers and owners. The future of resident satisfaction software … Read more
AI Tools Revolution in Customer Feedback Collection In today’s fast-paced, customer-centric world, the ability to swiftly gather and act upon customer feedback is a critical differentiator for businesses. Traditional methods of collecting feedback, such as traditional surveys and comment cards, are often slow, labor-intensive, and limited in scope. However, the advent of artificial intelligence (AI) … Read more
Benefits of Property Management Events and Mixers When it comes to property management, creating a sense of community is essential for resident satisfaction. One effective way to foster this community spirit is by organizing property events. These events offer numerous benefits, not only for the residents but also for the property management team. Here’s a … Read more
How To Properly Respond to a Bad Review Negative reviews are an inevitable part of running a business. While they can be disheartening, they also provide an invaluable opportunity to showcase your commitment to customer satisfaction and continuous improvement. Here, we’ll explore the best practices for responding to negative reviews and highlight how Opiniion can … Read more
Empowering properties to measure and manage their resident experience every step of the way.
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