Best Practices for Responding to Negative Reviews

Negative reviews are an inevitable part of running a business. While they can be disheartening, they also provide an invaluable opportunity to showcase your commitment to customer satisfaction and continuous improvement. Here, we’ll explore the best practices for responding to negative reviews and highlight how Opiniion can help streamline this process, turning potential setbacks into … Read more

The Importance of Multifamily Review Management

In today’s digital age, the reputation of multifamily properties hinges on their online presence. Prospective residents no longer rely solely on location, amenities, and price; they turn to online reviews to gauge the quality of living and the reliability of property management. This shift underscores the critical importance of multifamily reviews management. Why Multifamily Reviews … Read more

Elevate Your Apartment’s Reputation

In the dynamic world of property management, online reviews wield immense influence over the success of apartment complexes. Understanding and mastering review management for apartments is no longer optional—it’s a strategic imperative for property managers aiming to attract and retain residents. Today, let’s explore how leveraging the innovative platform Opiniion can revolutionize your approach to … Read more

The Impact of a 4.0 Rating

Imagine a prospective resident is searching for the perfect place to call home. They browse through listings, read reviews, and weigh their options carefully. Among the sea of properties, one stands out—a community boasting a stellar 4.0 rating. Intrigued, they delve deeper, eager to uncover what sets this place apart. A 4.0 (or higher) rating … Read more

How To Improve Your ORA™ Score

The ORA™ Power Rankings is a tool by J Turner Research to centralize online reviews for your residential properties, often called the “ORA™ Score.” The score consists of a weighted aggregate from various review sites, including Google, Yelp, Facebook, Apartments.com, Kudzu, Yellowpages, and more. A weighted aggregate in this case means that some sites impact … Read more

Case Study: Opiniion + Yardi Users

In the current resident-centric housing environment, managing resident satisfaction and online reviews is crucial for growth and sustainability. With this understanding, several prominent property management companies have embarked on this. A transformative journey by integrating Opiniion, the #1 resident satisfaction platform, with their existing Yardi PMS system. This case study delves into the results generated … Read more

GBP Review – Disputing a Review

In today’s digital age, online reviews wield significant influence over businesses’ reputations. While positive reviews can boost credibility and attract customers, negative ones can tarnish a brand’s image. However, what if you stumble upon a review that violates Google’s content policies or is simply inaccurate? Fear not, as navigating the process of reporting such reviews … Read more

Facebook Business Page Admins Are Getting Scammed

In the vast ocean of the internet, phishing scams are the treacherous currents waiting to sweep away the unwary. The latest to hit the shores of Facebook are scams masquerading as a copyright infringement or other compliance warnings. These scams attempt to create a sense of urgency by threatening blocks, suspensions, or being unpublished if … Read more

GBP Review – The Suspension Appeal Process

For small and local businesses, having a Google Business Profile (GBP) is a “must” for their marketing game and online presence. It’s often the first thing a customer checks out, and is the quickest way for them to get all the info they need. If a business doesn’t have one, they’ll assuredly miss out on … Read more

Case Study: Opiniion + AppFolio Users

In the current resident-centric housing environment, managing resident satisfaction and online reviews is crucial for growth and sustainability. Several prominent property management companies have embarked on a transformative journey by integrating Opiniion, the #1 resident satisfaction platform, with their existing AppFolio Property Management System (PMS). This case study delves into the results generated by Opiniion … Read more