We turn your customers into your competitive advantage by gathering meaningful feedback, generating better reviews, and intuitive surveying. We are first and foremost a resident satisfaction tool; helping properties, property management companies, and property owners to measure and manage their resident experience. We also provide the same great service and a high level of results to clients in other industries.
Property Management
Through feedback, online review generation, and surveys, we give you a complete view of how your residents feel about living at your community. This helps you to know what is going well, and to identify and resolve issues in real time; leading to increased resident satisfaction, acquisition, retention, and NOI.
2nd
Apartments are the second most impacted industry by online reviews & comments.
74%
of apartment seekers said reviews on sites like Google & apartmentratings.com have a significant impact on choosing their next living space.
86%
of residents said they would not even consider moving into an apartment complex that has lower than a 3-star rating.
91
negative reviews online can cost a local apartment community as many as 20 potential resident visits or tours.
Why Reviews Matter in Property Management
Love it or hate it, online reviews now play a huge part when it comes to your residents’ apartment hunting decisions. And that’s not going to change.
The problem is, great experiences aren’t as big of a motivator as negative ones. For every 100 residents, the 99 that have a good experience are far less likely to share it with the world (i.e. leave a review) than the 1 resident who felt they had a bad experience. And let’s not even get started on bad actors weaponizing the review system by leaving false reviews about their competitor’s properties.
These amplifications of negativity skew the data, leaving a false picture of your property online. We are here to help you hear the voice of all your residents, generate better reviews, and help you improve key community processes that will increase resident satisfaction.
How Opiniion Can Help
At Opiniion, we turn resident feedback into your competitive advantage. Our automated system gets feedback from your residents constantly to help you know what is going well, and to understand and resolve issues in real time, leading to increased resident satisfaction, retention, and NOI.
When resident satisfaction is up, they boost your reviews and improve online ratings. Through feedback, online reviews, and surveys, we give you a 360 view of how your residents feel about living at your community.
We chose 44 new properties Nationwide and documented their success over a 3 month period using Opiniion.
What Our Property Management Customers Are Saying :
“Opiniion has become an extremely important partner for us… In the multifamily industry things move fast, with results and positive performance needed in real time and Opiniion is able to deliver on both those needs… We saw an increase in our online reputation and star rating almost instantly… We could not be more happy with the relationship we have created and the results we’ve seen so far.”
Josh C
ZRS Management
“Opiniion has been a big benefit to our multifamily assets. The solicited reviews have not only helped boost our online appearance, but it has also helped us to get true feedback from current and former residents to see where our teams are succeeding, and where we need to place more focus. I would definitely recommend Opiniion to anyone looking to improve their resident experience or boost reviews.”
Jennie
AMC
“Opiniion is one of the best management tools we’ve been introduced to in years. We have tried many ways to improve our star ratings with Yelp, Google and Apartment Ratings to bury negative reviews that many times aren’t warranted. Once we signed up for Opiniion that changed almost immediately and the results we’ve obtained have been phenomenal.”
Ann B
MEB Management
Service Businesses
Your clients regularly rave about their experience, but they don’t have a system to share their opinions on review sites for others to see. With Opiniion, your clients can share their experience in a review for others to see.
97%
of prospective consumers say they read reviews before making a decision
76%
of consumers trust online reviews as much as recommendations from family & friends
48%
of consumers only pay attention to reviews written within the past 2 weeks
84%
believe that reviews older than 3 months aren’t relevant
Why Reviews Matter for Service Businesses
Put simply, reviews have become the shortcut for people to decide whether they’ll become your customer… or your competitor’s.
The days when people would “give you a try” and then decide whether they’d ever come back are fading fast, replaced by an instant decision based on your reviews (just check out the stats below… ).
A customer who had a negative experience is also far more likely to leave a review than one who had a positive experience. In today’s competitive marketplace, that means you need a constant flow of positive reviews to stay one step ahead of your competition.
How Opiniion Can Help
At Opiniion, we turn reviews from a negative grind into your competitive advantage. Our automated system doesn’t just get more reviews from your customers, it gives you the insights needed to make their experience even better.
The process is completely automated, so you can focus on running your business while Opiniion runs in the background, generating a high volume of reviews for you on autopilot.
This increase in reviews boosts your star rating, overwhelms any incoming negative reviews, and helps your business attract customers over your competitors.
Medical Offices
Patients rely heavily on online reviews when choosing their healthcare practitioner. With Opiniion, we get better reviews from your patients that will boost acquisition and grow your practice on autopilot.
82%
of consumers read online reviews for local businesses
82%
of consumers are also likely to use a business after seeing negative reviews
76%
of consumers trust online reviews as much as recommendations from family & friends
Why Reviews Matter for Medical Offices
You got into business to serve your customers and make them happy. The problem is, the minority that aren’t happy, whether they have a valid reason or not, are the loudest… and the most likely to leave an online review.
The only way to counteract that, and ensure your business doesn’t lose customers to your competition, is to keep generating a steady stream of positive reviews. But if you don’t know how, this can be both difficult and time consuming.
How Opiniion Can Help
At Opiniion, we turn reviews from a negative grind into your competitive advantage. Our automated system doesn’t just get more reviews from your customers, it gives you the insights needed to make their experience even better.
The process is completely automated, so you can focus on running your business while Opiniion runs in the background, generating a high volume of reviews for you on autopilot.
This increase in reviews boosts your star rating, overwhelms any incoming negative reviews, and helps your business attract customers over your competitors.
Here are the results of 21 Chiropractors Opiniion generated reviews for over a 3 month period:
