In the current resident-centric housing environment, managing resident satisfaction and online reviews is crucial for growth and sustainability. With this understanding, several prominent property management companies have embarked on this. A transformative journey by integrating Opiniion, the #1 resident satisfaction platform, with their existing Yardi PMS system. This case study delves into the results generated by Opiniion for properties using Yardi, revealing how the integration has revolutionized each community’s approach to automating resident engagement, improving online reviews, and enhancing their resident experiences.
Background
The communities in this study are owned and operated by various management companies nationwide and face the challenge of effectively gathering and utilizing resident feedback. The implementation of Yardi as their PMS primarily streamlines operational processes. They then realized the need for a robust feedback mechanism to enhance resident satisfaction and drive business decisions.
Methodology
The study analyzed 582 communities using both Opiniion and Yardi. Key performance indicators include the volume of feedback received and online review ratings, comparing the results from prior to using Opiniion, until the time of the study (conducted in March 2024), which spans 18 months on average. The study also considered qualitative data from resident feedback collected as a result of the integration.
Conclusion
This integration serves as a blueprint for property owners and operators looking to enhance resident satisfaction through technology. The synergy between Opiniion and Yardi not only bolstered their experiences but also empowered employees and streamlined operations, driving each property towards its goal of excellence in property management.
