PRODUCT & FEATURES
Feedback, Reviews & Surveys; Automated
Through frequent resident feedback, online review generation, and intuitive surveys, we give you a complete view of how your residents feel about living at your community. This helps you to know what is going well, and to identify and resolve issues in real time; leading to an increase in resident satisfaction, acquisition, retention, and NOI.
Private Feedback Requests
Digital Curb Appeal
Custom & Intuitive Surveys
HANDS OFF/HANDS ON
Software fatigue is real, and when teams have too many different platforms to work with, things can simply get missed, lost, forgotten or slip through the cracks. Opiniion was built to be as hands off or hands on as you want it. We can run fully automatic, custom, or a happy mix. On-site and regional staff can spend lots of time in Opiniion, or have no access at all, but still get the same great results.
Automate, customize, or use our response team to facilitate review responses and improve customer service.
Use filters to view scores and ratings by date, type of feedback, channel, source, and more.
Use our preset campaigns or take control to customize messaging, where residents leave reviews, or what type of feedback you collect.
Use tags to target or exclude residents from custom campaigns, such as collecting feedback from just those with pets about a pet focused amenity.
Intuitive Survey Scales
Improve your data and quality of insights by choosing from one of multiple response scales; agreement, sentiment, eNPS, short answer, true/false, etc.
Our product isn’t the only thing that’s proactive. Your CSM does so much more than just provide performance updates.