PRODUCT & FEATURES
Feedback, Reviews & Surveys; Automated
Through frequent resident feedback, online review generation, and intuitive surveys, we give you a complete view of how your residents feel about living at your community. This helps you to know what is going well, and to identify and resolve issues in real time; leading to an increase in resident satisfaction, acquisition, retention, and NOI.
Private Feedback Requests
- Ask residents for feedback frequently, automatically and at key moments to gain a better understanding of how well you’re doing.
- Sent via email & SMS
- Ultra fast and simple responses
- Automated at key resident interactions
- Track trigger-based responses
- Standard or custom messaging
- Real-time reports and analytics
- Customized with your own logo and brand colors
Digital Curb Appeal
- Leverage technology to reach your residents and convert their experience into public reviews where you need it most.
- Relevance: Automate review requests at key resident interactions
- Recency: Drive constant stream of reviews overtime
- Responsiveness: Respond to reviews manually or automatically and improve customer service
- Rating: gather responses from various review sites in one place
- Send your residents to write reviews on any review site you can think of
- Choose the weight to control how many residents publish on different review sites
- Eliminate risk of Review Gating
Custom & Intuitive Surveys
- Dig a little deeper to better understand the specifics that influenced a rating, or send custom surveys for a broader view on topics important to you.
- Smart Surveys: backed by years of industry experience and great for benchmarking
- Custom Surveys: choose from various response scales to gather insights or feedback on topics you care about most
- Sentiment Surveys: Dig deeper rather than wide to gain a better understanding of why you received a particular score
- Send one-time, recurring, or fully automated surveys to make your life easy
Real-Time Analytics
- Real-time dashboard and comprehensive analytics to help you understand your residents and make decisions fast
- View high-level data for a pulse on your location(s), or hyper-focus on specifics such as with the Word Cloud
- Group results by one location or multiple, to get a vast understanding of the portfolio or different regions at a glance
- Schedule reports to be delivered at your preferred frequency, right in your inbox
- All-inclusive suite of aggregate data, event based scores, resident driven responses, channel-specific ratings, and more
HANDS OFF/HANDS ON
Software fatigue is real, and when teams have too many different platforms to work with, things can simply get missed, lost, forgotten or slip through the cracks. Opiniion was built to be as hands off or hands on as you want it. We can run fully automatic, custom, or a happy mix. On-site and regional staff can spend lots of time in Opiniion, or have no access at all, but still get the same great results.
Review Responding
Automate, customize, or use our response team to facilitate review responses and improve customer service.
Data Filtering
Use filters to view scores and ratings by date, type of feedback, channel, source, and more.
Campaigns
Use our preset campaigns or take control to customize messaging, where residents leave reviews, or what type of feedback you collect.
Add Tags
Use tags to target or exclude residents from custom campaigns, such as collecting feedback from just those with pets about a pet focused amenity.
Intuitive Survey Scales
Improve your data and quality of insights by choosing from one of multiple response scales; agreement, sentiment, eNPS, short answer, true/false, etc.
Dedicated CSM
Our product isn’t the only thing that’s proactive. Your CSM does so much more than just provide performance updates.