Trust & Security
Trust you can see,
built into every layer
Thousands of communities rely on Opiniion to collect resident feedback, and to protect it. This is a transparent, at-a-glance look at how we secure your data, keep the platform running, and stand behind your team, from day one and every quarter after.
SOC 2 Type I99.9% UptimeAES-256 Encryption24/7 Monitoring
Last reviewed July 2026 · Maintained by the Opiniion Security & Success teams
Security
Your residents’ data is protected by controls that are independently audited and continuously enforced. Every claim on this page is backed by a third-party examination.
SOC 2CERTIFIED
Type I certified through an independent third-party audit.
EncryptionACTIVE
AES-256 at rest and TLS 1.2+ in transit.
Access controlsENFORCED
Role-based permissions with SSO and MFA.
Reliability
The platform your teams open every day is built to stay online, recover fast, and never lose your data.
Uptime99.9%
If one part of our system has a problem, another picks up the load. No single point of failure.
BackupsDAILY
Your data is backed up automatically every day, and we regularly test that we can restore it.
Monitoring24/7
Real-time alerting across every service, around the clock.
Privacy & compliance
Your data stays yours. How long we keep it, who processes it, and what happens if you leave is documented and contractual.
Data rententionCONFIGURABLE
We keep resident data only as long as you choose and the law requires.
Data deletionDOCUMENTED
If you leave, your data is deleted through a documented process, with written confirmation available.
Data portabilityNO PENALTY
Your data is yours to take with you. Export everything before you go, with no penalties or surprise charges.
DPA & subprocessorsAVAILABLE
Formal data agreements available for enterprise accounts, plus a current list of the vendors we work with.
Incident response
When something goes wrong, we don’t hide it. Every incident follows a defined process from detection through remediation.
Severity & escalationDEFINED
Every issue is classified by how serious it is, so the right people are on it right away.
Response SLA< 1 HR
Critical issues get a response within one hour, any time of day, and we keep working until they’re resolved
RemediationReviewED
After every incident, we review what happened and document what we fixed.
Responsible disclosureOPEN
A dedicated channel for reporting security concerns: security@opiniion.com.
Implementation
Going live is guided, not guesswork. We handle the heavy lifting so your team is confident from launch day.
MigrationINCLUDED
Guided transfer of your data from existing tools.
TrainingINCLUDED
Live onboarding tailored to each team’s role.
Launch supportINCLUDED
Dedicated help through go-live and the weeks that follow.
Partnership
You get a team invested in your outcomes, not a ticket queue. We stay close long after onboarding ends.
Dedicated successASSIGNED
A named Customer Success Manager on your account, managing fewer than 15 accounts each.
Quarterly reviewsEVERY QUARTER
Business reviews that track your goals and ROI
Strategic guidanceONGOING
Benchmarks and best practices tuned to your portfolio.
Integrations
Opiniion syncs with the property management systems you already run, so resident data flows automatically.
Native sync
Native sync
Native sync
Native sync
REST & webhooks
Support
Real people, fast answers. Whether you want to self-serve or hand it off, help is always within reach.
Fast response< 2 HRS
Median first reply in under two hours during business hours.
Knowledge baseSELF-SERVE
Searchable guides, walkthroughs, and video tutorials.
Hands-on helpINCLUDED
Screen-shares and security questionnaire support whenever you need them.
Security questions, answered
Can I get a copy of the SOC 2 report?
Yes. The full SOC 2 Type I report is available to enterprise customers and qualified prospects under NDA. Reach out to your account executive or talk to our team below.
Do you complete security questionnaires?
Yes. Our team handles vendor security questionnaires for active enterprise evaluations. Reach out to your account executive or contact security@opiniion.com.
What happens to my data if I cancel?
You can export your data before you go, with no penalties or surprise charges. From there we follow a documented deletion process, outlined in your agreement, and enterprise customers can request written confirmation.
How long does it take to get up and running?
Most communities go live within a few weeks of getting started. We handle the data migration, train your teams on their roles, and stay hands-on through go-live and the weeks that follow.
What does support look like after launch?
You get a named Customer Success Manager, regular business reviews tied to your goals, and a support team with a median first reply of under two hours during business hours.
GET IN TOUCH
Your partner in property success.
Too many partners disappear once the contract is signed. Opiniion is built to be the opposite: real people who know your portfolio, respond in hours, and stay accountable long after go-live. That’s the Opiniion promise.
