Winners are selected by analyzing resident feedback collected across an entire calendar year using Opiniion’s comprehensive scoring algorithm. The data includes general feedback, move-in, move-out, maintenance, and tour touchpoints. Opiniion’s algorithm is designed to level the playing field — a 40-unit community with fewer total responses is evaluated on the same basis as a 400-unit community with thousands. This ensures that communities of all sizes have an equal opportunity to win based on the quality of their resident experience, not the size of their portfolio.