Lindon, Utah (April 30, 2024) – Opiniion, the industry leader in resident feedback, has partnered with Fairmont Management, a property management company working out of West Covina, CA. This is an exciting partnership that will be fundamental in helping Fairmont Management’s teams take reviews and feedback to improve the overall experience of their residents.
“One of the challenges we face in property management is that not everything we do is positive. There are times when we must enforce rules, maintenance concerns, etc. Unfortunately, we must be the bearers of bad news on many occasions which can result in upset residents and visitors who choose to vent their frustrations online. To overcome this inherent difficulty and improve our public image, we sought a tool to increase our positive reviews by requesting feedback at pivotal touch points in our resident experience. After only one day of being live we have already received 4 public positive ratings and 1 report of a negative experience that our team was able to address directly and prevent a negative public review. Beyond taking control of our online narrative, I can already see how Opiniion will help us identify opportunities for improvement within our organization and celebrate our successes. I am absolutely thrilled about the possibilities this tool offers!” – Kelly Hernandez, Chief Operating Officer of Fairmont Management
Fairmont Management’s experience in multi-location property management, matched with Opiniion’s top-tier resident experience software, encourages intelligent communication between residents and property managers. Additionally, Opiniion helps collect positive online reviews, resulting in a higher occupancy rate across Fairmont Management properties.
“We are excited to be working with Fairmont Management. They have such a strong commitment to their communities and with Opiniion, Fairmont Management will have access to the tools they need to continue managing their properties with excellence.” – CEO of Opiniion, Justin Bingham
Opiniion’s resident feedback platform helps gather feedback from residents and creates more opportunities for property managers to engage with their residents. Opiniion has become essential in the multifamily industry due to the impact resident feedback has on a property’s success.
About Fairmont Management
Founded in 1960 by the Nasch Family to manage their apartment buildings, Fairmont Management Inc. has evolved into a true professional property management company. Today our commitment is to maintain a high level of expertise, anticipate market conditions and provide superior quality of service. We are devoted to professionalism through education via our affiliation as active members of several professional organizations.
The Fairmont Management Team includes decades of combined property management experience including managing multi-family communities ranging in size from small complexes to very large apartment communities. Our team has been assembled from uniquely skilled people with a wide range of property management backgrounds, working in large and small business environments. The diversity of our employee work experience gives Fairmont Management Company a well-rounded organizational balance bringing together a freethinking entrepreneurial environment with the structure and approach to systems and processes on par with the finest professional property management nationwide.
For more information, please visit Fairmont Management
About Opiniion, Inc
Opiniion is an automated tool for property management companies to collect authentic real-time feedback from residents. Opiniion helps companies understand residents at a deeper level, identify key issues, survey current and past residents, and collect more meaningful data around the resident experience through analytics.
For more information, please visit Opiniion
