As the weather dips into cooler temperatures and the leaves start falling, are your residents haunted by their new lease agreement? Do you know?
Summer is a prime time for move-ins. Make the Fall prime time for resident satisfaction! Get to the nitty gritty of why your residents love their home, and help them stay in it.
Keeping residents happy is an ongoing challenge. While you can’t always be successful, there’s a lot you can do to ensure you’re not guilty of spooking them.
Maintenance & Consistent Walk-Throughs
One of the most significant factors affecting resident satisfaction is maintenance. Regular and timely maintenance can make all the difference between a satisfied resident or one haunted by their choices.
Ensure that your maintenance team is not only responsive to requests but also proactive in identifying and addressing potential issues before they escalate.
Conduct regular maintenance check-ups and encourage your residents to submit feedback on their experiences. (Psst…we can help!) This will help create a culture of transparency and responsiveness, making residents feel more at ease in their homes.
Additionally, consistent walk-throughs of both the property and individual units help maintain expected standards of care. This practice not only enhances resident satisfaction but also keeps surprise maintenance issues at bay.
Pulse Check Your Residents with Real-Time Feedback
Gauging your residents’ temperature is essential to understanding them. Are they generally happy? Does someone’s dog keep barking? Who stomps around like an elephant? Is the parking situation a mess?
By receiving consistent feedback on the day-to-day living experience of your residents, you gain impossibly helpful insight into what they love and what needs to improve.
This is where Opiniion becomes immeasurably powerful. When residents see that their feedback has the power to lead to tangible change, they’re more likely to renew their leases.
Community Events
The Autumn Season is fraught with opportunity to host community events that can not only serve as a place to get feedback from your residents, you can also use them to foster resident satisfaction.
Whether it’s a pumpkin carving contest, a Halloween party, or a cozy bonfire night, these gatherings nurture a sense of community among residents. People want to stay where they feel at home. So provide the community environment that fosters that belief.
Don’t Hide Behind a Mask: Clearly Communicate Fees & Rent Increases
Transparency is key for all pricing issues. Sudden or unexpected fees can leave a sour taste in your residents mouths. We know that renewals are good for ROI, and we know that there are ways to maintain residents that don’t include deception. Don’t hide behind the mask of your lease! Be upfront and encourage your residents to stay for everything they DO get from your property.
Embrace change
Lastly, embrace change as a natural part of property management. The needs and desires of residents evolve over time, and staying attuned to these changes can help you adapt your offerings accordingly.
Consider implementing new amenities, enhancing existing services, or adjusting lease terms based on resident feedback. When residents see that you’re committed to improving their experience, they are more likely to feel satisfied and less likely to be spooked by the idea of moving.
This Halloween, embrace the fear of resident feedback. Use Opiniion.
